FAQ's

FAQ - Zappaws

Frequently Asked Questions

1. How can I place an order?

Placing an order with Zappaws is easy! Simply follow these steps:

  1. Browse our website and add the desired pet supplies to your shopping cart.
  2. Review your cart to ensure you have selected the correct items and quantities.
  3. Proceed to checkout and provide the required shipping and payment information.
  4. Review your order summary and confirm your purchase.
  5. You will receive an order confirmation email with your order details.

2. What payment methods do you accept?

We accept various payment methods, including:

  • Credit cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

3. How long will it take to receive my order?

The delivery time depends on your location and the shipping method chosen during checkout. Generally, we strive to process and ship orders within 1-2 business days. Once your order is shipped, you will receive a shipping confirmation email with tracking information. Estimated delivery times are provided during checkout for your reference.

4. What is your return policy?

We want you and your pet to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return the items within 30 days of receiving them. Please refer to our Returns Policy for detailed instructions on how to initiate a return and to learn about any applicable conditions or restrictions.

5. How can I contact your customer service?

Our customer service team is here to assist you. You can reach us via:

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to see if we deliver to your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

7. Are your products safe for pets?

At Zappaws, we prioritize the safety and well-being of pets. We carefully select and curate our products from trusted manufacturers who adhere to strict quality standards. However, it's important to supervise your pets when using any new products and follow the usage instructions provided. If you have specific concerns about a product, please reach out to our customer service team for assistance.

8. Can I track my order?

Yes, you can track the status of your order. Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the respective shipping carrier's website.

9. Do you have a rewards program or loyalty discounts?

Yes, we appreciate your loyalty! We have a rewards program that offers exclusive benefits to our customers. Please visit our Rewards page to learn more about the program and how you can earn discounts and other perks.

10. How can I unsubscribe from your mailing list?

If you wish to unsubscribe from our mailing list and no longer receive promotional emails, you can click the"unsubscribe" link found at the bottom of any of our emails. Alternatively, you can contact our customer service team via email or phone, and they will assist you in removing your email address from our mailing list.

If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to help!